Support
How can we help?
Answers to the most common questions. Can't find yours? Send us a message and include your MAC address.
Getting started
Does CableCutter Player include channels?
No. CableCutter Player is a media player only. You need your own subscription from a provider, given as an Xtream Codes login (server, username, password) or an M3U link.
Which devices are supported?
Android TV and Google TV 6.0 or newer, Fire TV devices and most Android TV boxes. See the download page.
Where do I find my MAC address and device key?
On the start screen of the app, on the "trial ended" screen and under Settings → Account. The QR code shown there contains both.
Can I change the app language?
Yes. The app asks on first start and you can change it any time in Settings → General → Language. 19 languages are available.
Playlists
How do I add a playlist?
Scan the QR code on your TV and add it on your phone, or enter it on the TV under Or enter it here. See the guides.
My M3U link is not accepted.
The app supports Xtream Codes logins and Xtream-style links (
get.php?username=…&password=…&type=m3u_plus). Plain M3U files without a username and password are not supported yet."Wrong username or password"
The login is checked with your provider. Copy the details exactly (no spaces), and check with your provider that the subscription is active.
Can I use more than one playlist?
Yes, up to 10 per TV. Switch between them in Settings → Account.
Playback
Channels buffer or stutter.
Try Settings → Playback → Live stream format (switch between HLS and MPEG-TS), use a wired connection if you can, and check whether the same happens in another player. Stream quality comes from your provider.
There is no TV guide for some channels.
The guide data comes from your provider. Use Refresh in the channel list to reload it.
Payment & activation
How much does it cost?
7 days free on every TV, then € 9,99 once per TV. No subscription.
I paid but my TV is not activated.
Press I have paid, check again on the TV, or wait a minute. Still not working? Contact us with your MAC address and the payment e-mail.
Can I move my activation to another TV?
An activation belongs to one TV. If your TV breaks within the first year, contact us and we will help.
Do you give refunds?
No. Please use the free trial to make sure the app works for you. See the refund policy.
Still stuck?
We usually reply within one working day.